Digital Capabilities
Digital Sales
Next-generation sales brings together the power of analytics, digital tools, agile processes, and people expertise to create an efficient go-to-market strategy—creating cost-effective, organizational efficiencies. RLA helps clients unleash the full potential of digital sales.
Personalization
Delivering personalized customer experiences is no longer optional. But doing it right requires more than data and algorithms. RLA helps companies develop the strategies and capabilities to create value quickly—and deliver long-term impact.
E-Commerce
Many companies have seen gains from e-commerce—but fewer have achieved the transformational results they seek. By combining digital expertise and strategy, we help businesses set and realize a bold vision for their online channels.
Team(s) – Agile at Scale
Extending agile's principles—and benefits—throughout an organization is both essential and challenging. Our agile-at-scale framework guides the way.
Digital Maturity
Digital maturity—a measure of an organization’s ability to create value through digital—is a key predictor of success for companies launching a digital transformation
Digital Platforms
Instead of embarking on a massive multiyear IT transformation, companies can build a data and digital platform that delivers three to five times the value in half the time and at half the cost.
Internal Team Empowerment & Education
Employee empowerment is an essential tool for organizations to support and engage their employee base by giving them the autonomy to make their own choices. That said, empowerment is not as easy as handing over the keys and saying, “good luck!”
Customer Insights
& Service
We work and achieve an efficient method of data collection and service that helps obtain a more comprehensive picture of a customer, their market, and their financial potential. What we call a "360 RLA Customer View."
Digital Strategy
Roadmap
RLA brings strong digital business strategy capabilities and helps you improve your strategic planning to better understand how to layer new technology into business strategy and operations
Data and Analytics
Companies have more data—and more ways to use it—than ever before. What they don’t have is time. RLA's experts in data and analytics strategy build the platforms and the organizations that turn opportunities into value. Fast.
Digital Marketing
In an ever-changing world, consumer needs and expectations are rapidly evolving, digital marketing organizations must understand these shifts. RLA helps companies develop the human and technical capabilities that foster speed, precision, and growth
Customer Journey
RLA's customer journey offering helps organizations implement fundamental new ways of working and achieve next-level customer experience. Our scalable approach to end-to-end customer journeys focuses on rethinking existing, often siloed, initiatives and shifting to customer-centric value streams, and agile operations
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